Consumer-is-King Mentality in the Church

Carl Trueman in The Creedal Imperative (Crossway, 2012), pp. 29-30:

“The impact of consumerism is one reason why church sessions and elder boards often spend more time than is decent on discussions about worship and programs. Someone will make the point that certain young people have left because the worship is not to their liking and thus the church needs to think again about how it does things. Laying aside the fact that, for most of us, no church gives us everything we want in worship but we are nonetheless happy to attend because the Word is truly preached, it is interesting to note the session member’s response: we need to do something, to think again about worship. In other words, we need to respond to the needs of the consumer. An alternative approach might be that we need to do a better job of explaining why we do what we do, and what the obligations entailed in solemn vows of membership are; yet this is often not the knee-jerk reaction to such concerns. The consumer-is-king mentality renders all established and time-tested practices unstable and utterly negotiable.”

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